Acceptable Use Policy

1.1This Policy forms part of the Terms of Service. Words defined there have the same meaning here. It applies to the Customer, to every person the Customer allows to use its Account and to every Agent acting under its API Keys.

1.2A Device is a real Android system with a real connection to the internet, running on hardware shared with other customers. What is done on it is attributed to the Customer.

2.1You must not use the Service, or allow it to be used:

1. (a)in breach of any law or regulation that applies to you, to the persons you contact or to us, including the laws of the United Arab Emirates;
2. (b)to commit or facilitate fraud, deception, extortion, money laundering or the evasion of sanctions or export controls;
3. (c)to create, store or distribute content that is unlawful, that sexually exploits or endangers children, that incites violence or hatred, or that infringes another person's intellectual-property, privacy or other rights;
4. (d)to harass, threaten, stalk or defame any person;
5. (e)to obtain or process personal data without a lawful basis, or to track or profile a person without their knowledge.

3.1In relation to Calls you must not:

1. (a)place Calls that are unsolicited marketing, automated bulk calls or spam, or call a person who has asked not to be contacted;
2. (b)use a Persona to make a person believe they are speaking with a human being, or to impersonate a real person, a public authority, a bank, an employer or any organisation you do not represent;
3. (c)remove, hide, mute, talk over or contradict the AI disclosure applied by the Service, or instruct a Persona to deny that it is an AI system;
4. (d)record, transcribe or monitor a Call by your own means without the notice or consent that the law of the Guest's location requires;
5. (e)use Calls to obtain passwords, payment details, one-time codes or other security credentials from a person by deception;
6. (f)use Calls to contact emergency services, or present the Service as a means of reaching them;
7. (g)use Calls to give medical, legal or financial advice, or to make a decision about a person that has legal or similarly significant effect, without qualified human involvement.

3.2The AI Disclosure Policy sets out how Calls are labelled and what you must tell Guests.

4.1You must not:

1. (a)create accounts in bulk on a Third-Party Application, or create or operate accounts under false identities, in breach of that provider's terms;
2. (b)manipulate ratings, reviews, votes, advertisements, follower counts or other engagement measures;
3. (c)send bulk or unsolicited messages through any application on a Device;
4. (d)circumvent the access controls, rate limits, fraud checks or device-integrity checks of a Third-Party Application;
5. (e)use a Third-Party Application on a Device in a way that its provider's terms prohibit.

5.1You must not:

1. (a)attempt to break out of a Device's container, reach another customer's Device or network, or access the host system;
2. (b)scan, probe or attack our infrastructure, another customer or any third party from a Device, or use a Device as a relay for such activity;
3. (c)install or distribute malware, or operate command-and-control, phishing or credential-harvesting infrastructure;
4. (d)mine cryptocurrency or run workloads intended to consume shared resources to the detriment of others;
5. (e)interfere with metering, evade a limit on Devices, uploads or requests, or use more than one Account to obtain repeated trials;
6. (f)share an API Key outside your organisation or publish it.

5.2Testing the security of your own application on your own Device is permitted. Testing our Service is permitted only under the Security Contact and Vulnerability Disclosure.

6.1We may investigate a suspected breach of this Policy, and for that purpose may examine the audit log, the Call records and, where necessary and proportionate, the contents of the Device concerned.

6.2If we reasonably believe this Policy has been breached we may remove content, suspend a Device, the Calls function or the Account, or terminate, as provided in clause 15 of the Terms. Call Minutes and Fees are not refunded where an Account is closed for breach.

6.3We may report suspected unlawful activity to the competent authorities and disclose the relevant information where the law requires or permits.

6.4To report abuse of the Service, write to info@eriusphone.com with the details you have.

Protremix Technology Limited, Office A, Innovation City Business Centre, RAK BANK ROC Office, Ground Floor, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, United Arab Emirates. Licence no. 07011554. Printable copy: PDF.